As an active user of Salesforce for managing contacts and donations, UNICEF Switzerland and Liechtenstein was looking for a more efficient solution for generating documents and managing the corresponding templates.
A large European service company developed an infrastructure for its customer communications that can be accessed by both the self-hosted specialist applications and the native cloud environment of Salesforce. This is intended to link CCM and CRM more closely.
So-called Guided Interactive solutions support the organization by allowing an individual the ability to instantly create personalized correspondence via any leading business application and immediately route it through the Omni channel preference of the customer.
Compart Is an Aspirational Vendor for CCM Technology
Function as a Service (FaaS) as a relatively new cloud model is also an attractive option in document and output management. But for which processes is FaaS suitable? The advantages and disadvantages need to be weighed up carefully here.
Companies are outsourcing increasing numbers of classic business applications to the cloud, including document generation.
Granular microservices, or Packaged Business Capabilities that can quickly and seamlessly integrate into existing IT infrastructures, including cloud environments, are becoming increasingly prevalent in corporate and government customer communications. Technologies such as Docker and Kubernetes provide the necessary foundation for their deployment, management, and scaling.
Much higher performance, significantly lower maintenance costs, and the ability to output each invoice in four languages on all of today’s common analog (paper) and digital media “on demand”: With the introduction of DocBridge® Impress and DocBridge® Pilot, Swisscom has set the basic course for Omnichannel customer communication at a high level.