Just because legacy CCM solutions have typically been monolithic in nature does not mean that the future should be. Nor does it mean that these legacy solutions need to be replaced in the traditional sense.
Compart Is an Aspirational Vendor for CCM Technology
The component-based architecture of DocBridge® Suite is seeing increasing use in complex CCM projects.
In 2015, when thyssenkrupp Steel Europe AG brought output management back in-house, it represented a basic structural change. Instead of a traditional print shop, a company-wide Competence Center for Print and Digital Media was created, laying the foundation for multi-channel document processing.
With the aim of reducing costs and making information available more quickly, the HDI (Talanx) has launched a large-scale project for the internal and external digitization of its customer communications. The focus is on standardizing output management and embedding individual correspondence in the central dispatch system. In addition to significant postage savings, Germany’s third-largest insurer also achieved higher process reliability in document creation and processing.
The next stage of digitization in customer communication is in full swing – and means the extensive automation of all document-relevant processes. The basis for this is structured, consistent and centrally available data.