Interact Consulting was appointed by a large German insurance provider to automate the email archiving process for personal email belonging to its claims handlers.
Customer Application Requirements
The client had previously either printed out and then scanned emails and their attachments worthy of archiving or processed them as faxes for archiving in TIFF format. However, the process did not guarantee that every email and every attachment found its way into the archive. The new solution should enable claims handlers to induce the import process for personal email considered worthy of archiving, thereby triggering the archiving process. The challenge lay in developing an automated archiving process for the many millions of emails per year. The choice fell on the solution from PDF Tools AG due to the high throughput rate, stability and reliability of its 3‑Heights™ Document Converter Service.